You are required to sell a minimum of 30% of your tickets (per performance) through the Brighton Fringe Box Office. The Brighton Fringe website is the first port of call for people wanting to buy tickets and a central source of information on all Brighton Fringe events – so it’s in your interest to sell tickets through this domain.
If you are a new venue and you don’t already have a system in place for selling your own tickets, we recommend that you allocate 100% of the tickets to our Box Office.
If you would like to set up your own box office, contact the Brighton Fringe Box Office for advice on possible online ticketing systems. Please bear in mind that if you run your own Box Office, you’ll need someone to take bookings, sell tickets and collect ticket stubs.
EARLY TICKETING: THE TWO STAGES OF ‘ON SALE’
Stage 1 – From mid-December, tickets for events that have registered before the Early Bird deadline go on sale
Stage 2 – From mid-February, all tickets go on sale to Friends of Brighton Fringe only
Stage 3 – From early March, the brochure is launched, and tickets go on general sale to everyone – over the phone, over the counter, on the Brighton Fringe app and online.
BOX OFFICE LOGIN
The assigned Box Office contact (Ticket Sales Reporting Access Contact) for your event will be emailed Box Office login details in early March. This allows access to see up-to-the-minute ticket sales information and to also stop sales and pull customer reports. Within your event registration you will also have the ability to add in an additional contact for Ticket Sales Reporting Access.
ON-THE-DOOR TICKET SALES
If you haven’t already sold out, it’s always worth having tickets on the door for walk-up audiences. Any tickets not sold through the Brighton Fringe Box Office can be collected and sold on the door of the venue.
Be careful to check the content of shows for any potentially offensive material to notify audiences of.
You can notify our Box Office about any content warnings within an event's registration.
COMPLAINTS AND REFUNDS
Please note that all ticket refunds are made at the discretion of the event promoter. Any complaints will be forwarded on to the promoter or venue.
BOX OFFICE SETTLEMENTS
During registration, we will require the name and bank details of the person you would like to receive your Box Office settlement. Make sure you have agreed with the promoter who the ticket money should be paid to. All settlements will be paid by BACS transfer in six weeks of the festival ending, and a breakdown of the settlement will be emailed to the registrant. As the venue, if you are receiving the settlement, you will then need to forward the agreed percentage or amount of the settlement on to the company.
CONTACTING THE BRIGHTON FRINGE BOX OFFICE
From March to June, the Box Office contact number is 01273 91 72 72
For more detailed information, check out our guide: How does the Brighton Fringe Box Office work?