Privacy Policy

How we protect your privacy

At Brighton Fringe we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who purchase tickets to Brighton Fringe events, visit the Brighton Fringe website, subscribe to the Brighton Fringe newsletter and use the Brighton Fringe app, how we use it and how we keep it secure. This policy is served by Brighton Fringe Ltd (Registered Charity Number 1116367, Company number 5578256) and governs the privacy of its users who choose to use it.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. For more information about GDPR please visit the Information Commissioner’s Office.

Any questions regarding this policy and our privacy practices should be directed to Brighton Fringe’s Data Controller: sent by email to [javascript protected email address], by writing to Brighton Fringe Ltd, MET College Brighton & Hove, Pelham St, Brighton BN1 4FA.

Alternatively, you can telephone (+44) 1273 764900.

“We” refers to Brighton Fringe.

Last updated: May 2018

What information do we collect about you?

The personal information we collect might include your name, address, email address and telephone number. We collect your contact details when you create a ticket profile on our app or website, subscribe to our newsletter, register an event, register a venue, make a donation, purchase a ticket over the phone or become a Fringe Friend.

We also collect information about you when you complete a survey or leave feedback. Brighton Fringe is responsible for any of the data collected in this way.

If you purchase tickets, make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors (VIA Red 61), who specialise in the secure online capture and processing of credit/debit card transactions.

How we use this information

As a registered charity we rely on donors and supporters to help spread the word about the vital work we do. With your consent, we use your information to communicate with you by email, telephone and occasionally by post to keep you up to date with news from Brighton Fringe.

Any information you choose to provide us with will be treated confidentially and is never shared with or sold to third parties. You can change your preferences or unsubscribe from our communications at any time by clicking the ‘unsubscribe’ or ‘update my preferences’ link in our newsletter or by emailing [javascript protected email address].

We may use your information to:

  • process ticket and merchandise orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • dealing with entries into a competition;
  • invite you to an upcoming event;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about running a venue, putting on a show, upcoming events, award-winning shows, fundraising or Fringe Friends offers;
  • process a donation that you have made;
  • process a grant or job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How we protect your information

We keep your data safe on a secure server, which is regularly updated. Your information is only accessible by trained staff. We will never share your personal information with third parties.

How can I access the information you hold about me?

At any time you have the right to request a copy of the information we hold about you. We accept requests by post (proof of identity is needed so we can ensure we are providing data to the right person). Please contact Brighton Fringe’s Data Controller by emailing on [javascript protected email address], by writing to Brighton Fringe Ltd, MET College Brighton & Hove, Pelham St, Brighton BN1 4FA, or by telephoning (+44) 1273 764900.

Website & App

We take a proactive approach to user privacy on our website and app, and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy including the General Data Protection Regulation act 2016.

Box Office Data

All sales including tickets, merchandise, gift vouchers and memberships issued on the Brighton Fringe website and app, along with counter and telephone sales, are issued according to the Brighton Fringe Box Office terms and conditions.

Cookies

Our site uses cookies to better user experience while visiting the website and analyse traffic.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

For help deleting or controlling cookies, please visit aboutcookies.org.

Brightonfringe.org uses tracking software to monitor its visitors to better understand how they use the website. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information: http://www.google.com/privacy.html

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation act 2016.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation act 2016. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated system is unavailable clear instructions on how to unsubscribe will be detailed instead.

External Links

Although our website, social media accounts and email newsletters only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Other websites

Our website may contain links to websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Adverts and Sponsored Content

This website, our app, social media channels and our marketing newsletters may contain sponsored content, links and adverts. Clicking on any such adverts will send you to the advertiser’s website, sometimes through a referral program which may use cookies, and will track the number of referrals sent from link. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither brightonfringe.org nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/1wD3hry).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information


Contact us

Brighton Fringe Ltd
MET College Brighton & Hove
Pelham St
Brighton BN1 4FA

(+44) 1273 764900[javascript protected email address]

Registered Charity Number 1116367
Company number 5578256