Terms & Conditions

Last updated 01/07/2025

Brighton Fringe Ltd Refund Policy

Tickets are issued subject to the Rules and Regulations of the venue, event organiser and promoter, as well as Brighton Fringe Ltd. Purchase of any ticket(s), constitutes acceptance of these. Full details are available on request.

1. Once purchased, tickets are non-refundable, aside from the below specified reasons or at the discretion of the event organiser and Brighton Fringe Ltd.
2. Please check your ticket immediately after purchase as mistakes cannot always be rectified. 
3. The handling charge or booking fee for purchasing tickets is a service fee for use of the Brighton Fringe Box Office and cannot be refunded in any circumstance, except at the sole discretion of Brighton Fringe Ltd. 
4. We charge a £1.20 booking fee per ticket, up to a maximum of £6. This booking fee contributes directly to the charity that administers Brighton Fringe year after year.
5. Tickets can only be exchanged after purchase at the discretion of Brighton Fringe Box Office. Tickets cannot be exchanged less than 24 hours before a performance. Tickets can only be exchanged for a different performance date for the same event the original tickets were purchased for. All tickets issued will be e-tickets, sent to the email provided when purchasing tickets. You can also access your tickets in the account area of our website.
6. Brighton Fringe Ltd cannot be held responsible for any lost or stolen tickets. Brighton Fringe Ltd reserves the right to cancel any ticket bookings which it reasonably suspects to have been made fraudulently. 
7. Eligibility for the standard Concession price ticket available is limited to Students, Senior Citizens (over 60’s), Under-16, D/deaf and disabled people, those registered as being on State Benefits, and Equity members. Proof of status may be required at the point of purchase and/or collecting of tickets, and eligibility for Concession price is at the sole discretion of Brighton Fringe Ltd. Brighton Fringe Ltd and the event promoter/organiser reserve the right to refuse admittance or charge the difference in price if valid proof of status is not shown on demand. 
8. Brighton Fringe Box Office will offer, where possible, one complimentary ‘Personal Assistant ticket’ for the companion of customers who require assistance to attend an event when a ticket has been purchased for the customer requiring assistance. Brighton Fringe Ltd will be able to do so only where authorisation has been given by the event promoter/organiser. Brighton Fringe Ltd encourages all event promoters/organisers to provide this ticket offer but cannot enforce this offer if an event promoter/organiser does not consent. ‘Personal Assistant tickets’ cannot be purchased individually. 
9. The ticket holder is responsible for ascertaining whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, Brighton Fringe Ltd will use reasonable means to notify ticket holders of the cancellation once we have received the relevant authorisation from the event promoter/organiser. Please note that we cannot guarantee those ticket holders will be informed of such cancellation in advance of an event. 
10. Where an event has been cancelled by the artist/performer/venue, ticketholders will be contacted regarding reimbursement for tickets purchased.
11. Where an event has been cancelled by no fault of the artist/performer/venue or Brighton Fringe, in the first instance, Brighton Fringe will endeavour to provide you with a ticket to an alternative performance date of the same event to attend. In circumstances where this is not applicable, Brighton Fringe will contact the ticketholder to provide a suitable resolution.
12. After an event has taken place, the refund or exchange of Tickets is at the sole discretion of the event promoter/organiser, regardless of attendance or not. 
13. Once an event has been attended, any refund or exchange of Tickets is at the sole discretion of the event promoter/organiser. Whilst Brighton Fringe, as ticket agents, will pass on any complaints to the event promoter/organiser, Brighton Fringe is unable to compel them to act and any further correspondence should be directed to them.

Brighton Fringe Ltd Consumer Policy

1. Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets. 
2. Purchase of a ticket does not override the Venue Management’s right to refuse admission should patrons breach any Rules and Regulations of the venue or the event promoter/organiser. The management may on occasion have to conduct security searches to ensure the safety of patrons attending events. 
3. Unauthorised use of photographic and recording equipment at events is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited, though this is at the ultimate discretion of the venue. 
4. Ticket holders’ consent as members of a live audience to any officially sanctioned photography, filming and/or sound recording that may be taking place at the venue or during the event. If you would like to request the removal of your likeness from Brighton Fringe’s database, please contact [email protected] and Brighton Fringe will consider requests on a case-by-case basis. 
5. The event promoter/organiser, venue Management and Brighton Fringe Ltd accept no responsibility whatsoever for the loss or damage of any personal property. 
6. Purchase of a ticket gives the ticketholder a right only to a seat of a value corresponding to that stated on the ticket and the venue management reserves the right to provide alternative seats to those specified on the ticket. 
7. The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. Brighton Fringe Ltd is not responsible for any non-compliance and will not refund tickets in the case of non-admittance. 
8. Tickets may be restricted to a maximum number per person. Brighton Fringe Ltd reserves the right to cancel tickets purchased in excess of this number. 
9. Brighton Fringe Ltd reserves the right to recover any difference in price that may occur in the event of a discrepancy between a price listed by Brighton Fringe and that charged by the event promoter/organiser. In the case of a refusal to pay the difference, Brighton Fringe Ltd reserves the right to cancel any such booking whereby the monies paid do not cover the actual price. 
10. Please note that for tickets purchased to performances suitable only for persons aged 18 and over, any ticket-holder unable to present valid identification may not be admitted to the event. Brighton Fringe Ltd is not responsible for verifying the age of attendees and will not refund tickets in the case of non-admittance. 
11. Latecomers may not be admitted until a suitable break in the performance. Some performances may contain no suitable breaks. Admittance is at the final discretion of the event promoter and venue management. Brighton Fringe Ltd is not responsible for identifying which performances do not admit latecomers and will not refund tickets in the case of non-admittance. 
12. Breach of the above terms and conditions, or any unacceptable behaviour likely to cause damage, nuisance or injury to other persons shall enable the venue management or event promoter/organiser to eject ticketholders from the venue. Their decision is final, and Brighton Fringe Ltd will not refund tickets in the case of ejection/non-admittance.
13. Brighton Fringe Ltd, acting as an agent on behalf of the event promoter/organiser, under no circumstance accepts responsibility for the content or quality of any events. No refunds will be issued after the fact for events the ticket holder deems unsuitable or of substandard quality. 
14. As a time-limited purchase, customers should be aware that purchases of event tickets are exempt from the Consumer Contract Regulations. Brighton Fringe Ltd will endeavour to exchange tickets to another event wherever possible. In such circumstances, Brighton Fringe’s usual administrative exchange fees will apply. 
15. Brighton Fringe Ltd on occasion may offer a Credit Note for future services in lieu of a refund. This is valid for a specified period, which is entirely at the discretion of Brighton Fringe Ltd, and only for use by the designated beneficent. Once any such issued Credit Notes have passed the stated expiry date, the value of any unused credit remaining shall revert to Brighton Fringe Ltd. 
16. All complaints are reviewed on a case-by-case basis and the outcome will be decided at the sole discretion of Brighton Fringe. Complaints can be escalated to the Brighton Fringe Board of Trustees on request. Any outcomes to this will be final. 
17. Brighton Fringe Ltd has a duty of care to its artists, staff, volunteers and contractors to ensure a safe working environment for all.  Reports of mistreatment of Brighton Fringe staff or artists will be treated seriously and may lead to cancellation of tickets and being denied entry to events. In serious cases, you may be blacklisted and unable to return.  Actions considered unacceptable include, but are not limited to Physical violence, abuse, written or spoken language that leads someone to feel afraid, written or oral language containing expletives, hate speech, defamatory statements, inflammatory allegations, unwanted physical attention, sexual harassment, unreasonably persistent communications, unreasonable time scale demands. 
18. Brighton Fringe Ltd offers Gift Vouchers for future services in return for payment of a corresponding value. Vouchers are issued solely by Brighton Fringe for a specified period of one year, the length of which is entirely at the discretion of Brighton Fringe Ltd. Once any such issued Gift Vouchers have passed the stated expiry date, the value of any unused credit remaining shall revert to Brighton Fringe Ltd. 
19. Subscribing to the Friends of Brighton Fringe membership scheme in no way gives the member voting rights or any other say regarding the structure or constitution of the charitable organisation known as Brighton Fringe Ltd. 
20. Memberships, once purchased or renewed, are non-refundable, except in exceptional circumstances, and at the sole discretion of Brighton Fringe Ltd. 
21. Brighton Fringe is not responsible for the provision of offers by its partners; the offering or otherwise of all discounts and price reductions is solely at the discretion of participating organisations. 
22. It is the responsibility of individual membership holders to check the validity of all external offers before attempting discounted purchases. Brighton Fringe Ltd is not responsible for the acceptance or otherwise of the membership cards by any third-party provider. 
23. Brighton Fringe will endeavour to explain the benefits of membership through its online and print content, as well as through its customer service representatives. It is the responsibility of potential members to clarify the terms before purchasing their membership. Brighton Fringe Ltd is not liable for any misunderstanding of the benefits advertised as being available and will not refund any membership fees in the event that these benefits have been misunderstood. 
24. Brighton Fringe reserves the right to alter the benefits available as part of its membership scheme(s) as required, and in line with circumstances. Although Brighton Fringe Ltd will undertake to provide all promised benefits as advertised, there may be occasions when it is beyond Brighton Fringe’s control to provide all of the benefits advertised, or for the full duration of a member's term. In such circumstances, Brighton Fringe will not be liable to compensate any relevant scheme members for any benefits promised and not received.
25. All donations made through Brighton Fringe’s website, www.brightonfringe.org or any subsidiary operating under it, as well as those made over the telephone or in person, are understood to be made to Brighton Fringe Ltd, and once made any monies given are not returnable in any circumstance.
26. All merchandise is sold subject to the Consumer Rights Act 2015. 
27. Memberships, once purchased or renewed, are non-refundable after the specified 14-day period, aside from at the sole discretion of Brighton Fringe Ltd. Please write to Brighton Fringe Ltd at [email protected] or call our box office line on 01273 917 272 to inform us you would like to action an exchange or refund during this initial 14 day period.
28. This does not affect your statutory rights to return faulty goods for a full refund, up to 30 days after receipt, or up to 6 months after receipt, if, and only if, faulty goods cannot be repaired or replaced. 
29. In the event of the return of any merchandise, for whatever reason, Brighton Fringe Ltd will not be liable for the return cost of postage for said items. 
30. As per your statutory rights, you may also contact the European Online Dispute Resolution platform, either through the link or by emailing them at [email protected] if you have a dispute you would like to resolve. 
31. All time periods quoted will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.
32. Brighton Fringe Ltd reserves the right to contact the customer, regardless of whether they have opted-in to receive marketing communications, for the purposes of administering their booking/purchase. Such reasons shall include, though not be limited to, cancellation of shows, reminders of purchases, update of performance status, and advice on ticketing availability. Brighton Fringe Ltd shall endeavour not to contact the customer unduly.