Healthy and Safety
All live events must provide a risk assessment to Brighton Fringe outlining COVID-19 procedures in place, and adherence to government guidelines. This will now be a condition of registration and Brighton Fringe will NOT advertise or sell tickets for events until this has been completed and uploaded in Eventotron. Brighton Fringe will be working with Brighton and Hove City Council in approval of risk assessments and monitoring safe practices and COVID-19 protocol.
Registration Payment
Registration forms must be completed before tickets can go on sale. For events that are not rolling over a registration fee from May, a registration fee must be paid at the point of registration in Eventotron.
Late Payments/Failure to Pay
Brighton Fringe reserves the right to remove any event not paid for. Brighton Fringe reserves the right to withhold any outstanding amounts owed to Brighton Fringe from the participant’s settlement.
Registration Refunds
If the Autumn Season cannot go ahead, or a company/participant needs to cancel their run due to COVID-19, they will receive a 70% refund of their registration fee if paid directly to Brighton Fringe or be able roll their registration fee over to Brighton Fringe 2021. If this registration fee was paid to a ‘managed venue’, participants will need to contact their venue directly to request a refund.
Registration refunds for reasons other than festival cancellation or COVID-19 will be dealt with on a case-by-case basis. Brighton Fringe reserves the right to refuse to refund registration fees and charge full cancellation fees.
Proofing
Use the proofing opportunity during registration to ensure there are no mistakes in the information you are providing us. For any changes needed after finalisation of registration, a change request fee of £6 (inc. VAT) will apply.
Changes to Event Details
You must inform Brighton Fringe immediately of any necessary updates or changes to your event details. Once a registration has been finalised and paid for, you can make no further edits to your listing yourself, only Brighton Fringe can make changes to your listing on your behalf. A change request incurs a fee of £6 (inc. VAT). Change requests during October may take up to 48 hours to action. On completing a change request, Brighton Fringe will notify you that the changes have been made and it is the responsibility of the participant to check that the relevant changes have been updated correctly. If there are any issues contact us as soon as possible. Brighton Fringe is not responsible for changes it has not been informed about or any changes that have not been confirmed as correctly updated.
Content Control
We reserve the right to edit any material supplied that we consider, at our sole discretion, to be offensive, defamatory and/or risk any criminal or civil action being brought against Brighton Fringe Limited. Brighton Fringe stands for diversity, inclusion and equality. If we consider, at our sole discretion, the content of any event to discriminate against any of the protected characteristics as outlined in the Equality Act 2010, we reserve the right to remove the event from our programme and refund the registration fee. If this occurs, you will have the right to appeal our decision with the Brighton Fringe Board of Trustees. Their decision will be final and binding.
Copyright
You are responsible for obtaining the proper and relevant rights and permissions to perform or adapt work that is under copyright from the author, literary agent or publisher of the work. These details can usually be found on the inside cover or first pages of a published script. Make sure that you have informed the relevant contacts if this applies to your event. Brighton Fringe Ltd is not liable for any breaches of copyright.
Taste and Decency: Language on Publicity Marketing Material
When putting together your marketing material, Brighton Fringe asks that you consider the guidelines and advice of The Committees of Advertising Practice (CAP).
Contacting Brighton Fringe
You will be provided with a direct email address and contact number for Brighton Fringe. The Brighton Fringe team will be available seven days a week during the active festival period and Monday-Friday at other times. It is the responsibility of the participant to ensure that Brighton Fringe is informed of any changes to your event details immediately. If you do not get a response to an email please call us.
GDPR
Brighton Fringe will use the details provided in Eventotron to contact you with information relevant to performing at Brighton Fringe. To opt out of this, please email [javascript protected email address]. Please note that if you opt out you will need to provide an alternative best contact for your event.
For more information, see: https://www.brightonfringe.org/privacy-policy/
Cancellation of Registration
Brighton Fringe reserves the right to impose an administration fee £25.50 (inc. VAT) (per performance for ticketed events) or £7.50 (inc. VAT) (per performance for free events). Cancellations with 48 hours’ notice or less will incur an additional late cancellation fee of £24 (inc. VAT). Brighton Fringe has the right to waive these fees depending on the circumstances that you provide.
Brighton Fringe will ensure that both the Brighton Fringe website and Box Office are updated with any cancellation details. Brighton Fringe will ensure that anyone who has purchased a ticket through the Brighton Fringe Box Office is refunded; any costs incurred will be passed on to the participant.
Cancellations of performances due to low ticket sales will incur a charge per performance cancelled. Brighton Fringe support companies to maximise sales; please contact us at the earliest opportunity if you would like advice about promotion.
Event Timings
Brighton Fringe strongly advises that all performing companies communicate the correct duration, start and end time for all events including events live-streamed through the Brighton Fringe website.
Advertising Changes
While the Brighton Fringe office endeavours to publicise any changes or cancellations to an event on the website, it is the responsibility of the participant to publicise this as effectively as possible at the venue and anywhere else the event may have been publicised.
Press and Publicity
Participants are responsible for their own individual event publicity, including the distribution and displaying of flyers and posters. Make sure you include the Brighton Fringe logo on any print (available to download from the Brighton Fringe website). Brighton Fringe does not guarantee an audience.
WARNING - Please note that fly posting is illegal and any costs incurred by Brighton Fringe due to fly posting will be charged to the participant.
Flyering
Brighton Fringe discourages hand to hand flyering during the COVID-19 pandemic.
Images
One event image to be used for both your web and app listing should be submitted to Brighton Fringe with your registration in Eventotron. A guide to correct imaging is provided on the Brighton Fringe website. Brighton Fringe is not responsible for the quality of images submitted by participants.
Brighton Fringe has the right to refuse an image that is of poor quality, not to the required specifications, incorrectly labelled or deemed to be offensive.
Please ensure you have the copyright to use the image you submit. Brighton Fringe are not liable for any breaches of copyright and any fines or charges will be directed to the participant.
Additional Advertising
Payment is due at the point of booking or upon receipt of invoice. We are unable to accept a cancellation after a signed agreement has been received and/or payment has been made. Brighton Fringe reserves the right to reject supplied advertising artwork; this shall not be deemed in breach of contract but will require the advertiser or its agents to supply new copy. Once a booking has been made, it is the advertiser’s responsibility to supply suitable artwork to Brighton Fringe at least 7 days prior to an advert or post going live. An advertisement that cannot run because of late supply will be charged at the full rate. An alternative date/time of advert or post may not be available. Brighton Fringe can accept no liability for any loss or damage caused by error or inaccuracy in supplied artwork. Brighton Fringe owns the copyright on all advertisements written or designed by them or their agents.
Press and Promotional Tickets
Brighton Fringe will allocate up to 10% or eight complimentary tickets (whichever is lower) per session to the press on your behalf unless otherwise requested on the registration form. Workshops are exempt, and participants will be contacted and informed directly of any press interest. Multiple requests for tickets will be at the discretion of the participant. If we require tickets for other promotional offers we will contact you directly before doing so unless you have requested otherwise on the registration form.
Arts Industry Tickets
Brighton Fringe will allocate one complimentary ticket per arts industry professional per event on your behalf unless otherwise requested on the registration form. Workshops are exempt, and participants will be contacted and informed directly of any interest. Multiple requests for tickets will be at the discretion of the participant.
Personal Assistant Tickets
Brighton Fringe will issue one complimentary ticket to the assistants of disabled (both visible and non-visible) customers who would otherwise be unable to attend an event.
To opt out of this, participants will need to email [javascript protected email address] detailing any negative financial implications that offering this ticket will have on their event. The final decision on this is at the discretion of Brighton Fringe. Please be aware that this policy is in line with current legal requirements regarding disabled customers.
2-for-1 Offers for Friends of Brighton Fringe
Brighton Fringe will automatically offer anyone that is a registered Friend of Brighton Fringe one complimentary ticket when purchasing another at full price for the live performance dates specified (up to a limit of two pairs of tickets per customer per event) unless otherwise requested on the registration form. Concessionary rate tickets are not eligible for this offer.
For digital events, Friends of Brighton Fringe discounts will be offered at 50%.
Participants can opt out of offering Friends of Brighton Fringe discounts in the registration process in Eventotron or at any time beyond this.
Box Office Information
All events for Brighton Fringe 2020 Autumn Season need to be ticketed in accordance with the requirements set out by the Government’s Test and Trace Scheme. Tickets can be set at £0 and no booking fee will be charged to customers purchasing these tickets.
It is the responsibility of the participant to provide Brighton Fringe with a contact for the person managing the sale of tickets for each event in the registration form. Brighton Fringe is only responsible for those tickets sold through the Brighton Fringe Box Office.
Please note that Brighton Fringe is not responsible for the running of your event or sale of tickets through your own or the venue’s box office. We are only responsible for the administration of ticket sales through the Brighton Fringe Box Office.
Audience Seating
It is the responsibility of the participant to inform the Brighton Fringe Box Office of any seating plans, seating arrangements, allocated seating and restricted views at the point of registering. Brighton Fringe cannot be held responsible for any errors due to the provision of incorrect information, or the non-provision of information, by participants.
Brighton Fringe Ticket Allocation
Tickets allocated to the Brighton Fringe Box Office will be managed on a daily basis by Brighton Fringe. Participants have the right to contact Brighton Fringe to request a re-allocation of tickets where necessary. Brighton Fringe must be allocated a minimum of 30% of the total tickets available for each performance. The details provided must be correct at the point of registering and Brighton Fringe must be kept updated and informed immediately of any changes.
Ticket Refunds
Brighton Fringe is only responsible for the refund of tickets sold through the Brighton Fringe Box Office, the refund of all other tickets are the responsibility of the participant.
Brighton Fringe reserves the right to pass on any costs incurred when refunding tickets due to the provision of incorrect information or the non-provision of information by participants.
Brighton Fringe ticket refund policy usually requires 24 hours notice from the ticket purchaser. ‘On the day’ refunds will only be granted with prior approval from the venue or participant and will be considered on a case by case basis. However, if the customer informs us that they, or member of their party, are suffering from suspected Covid-19 symptoms, we reserve the right to offer a full or partial refund up until the time of the performance.
Please assess all ticket holders, and their groups, on arrival. If any audience member is seen to display any symptoms of Covid-19 before entering the venue, we would expect the company or venue to refuse admission and ask the audience member (and all members of their group) to leave immediately, and a full refund can be given retrospectively.
If an event needs to be abandoned due to a suspected case of COVID-19 in the audience, or cast and crew, please notify us asap to contact all ticket holders through the NHS Test and Trace scheme, and offer refunds where applicable.
In no other case will a retrospective refund be considered (apart from performance cancellation).
Ticket Sales Reports
A login is provided to each company to allow you access to your ticket sales details 24 hours a day. These sales reports are limited to tickets sold through the Brighton Fringe ticketing system and will not necessarily include those sold directly through the venue.
It is the responsibility of the participant to ensure that customer reports are generated before the event in order to verify customer details on the door.
Commission and Settlement
Brighton Fringe will deduct a 6.5% commission (ex. VAT) on all tickets sold through the Brighton Fringe Box Office and website, as well as any PRS payments (plus VAT) if applicable. The commission is calculated on your gross sales (i.e. before tax is deducted). It is your responsibility to settle any VAT or tax liabilities as appropriate.
Brighton Fringe may be obliged to withhold Foreign Entertainers Unit Tax for companies with one or more non-UK performers. See the FEU section below for more info.
Payments to foreign accounts will incur a bank transfer charge which will be deducted from your settlement. We reserve the right to withhold any outstanding amounts owed to the Brighton Fringe from the participant’s settlement.
Settlements will be paid within six weeks of the festival ending. Payment will be made by BACS to the person or organisation detailed in the registration form. A final sales report with a summary of any deductions will be made available to you via Eventotron. If your event was registered by your venue, your settlement and statement will be sent directly to them unless otherwise specified. It is then your venue’s responsibility to forward on your agreed settlement to you. Refer to your contract with your venue for their pay out date, please bear in mind that they may need some extra time to work out your final settlement which includes ticket sales through their own box office.
Where ticket settlements have been paid out as requested, Brighton Fringe is not responsible for any payments due to third parties e.g. artists, performers, venues, external promoters or box offices.
Brighton Fringe is not responsible for late payments if incorrect bank details have been provided at the point of registration.
Venues
It is the responsibility of the participant to communicate effectively with the venue. Participants must make sure they are familiar with the venue’s risk assessment and working within the venue’s COVID-19 protocol.
PRS
Even if a venue holds a PRS licence, all participants are required to state upon completion of the registration form if copyrighted music will be used during their event. You will be required to pay a PRS fee for music royalties if your event uses any music still in copyright. Free or donation-only events do not need to pay PRS. In the event of failure to supply information in regards to music usage it will be assumed that copyrighted music was used throughout the duration of the performance and deductions will be made accordingly. PRS fees are deducted at settlement.
FEU
Any participant that is not a UK resident, or is employing artists or performers that are not UK residents, must complete a Foreign Entertainers Unit tax form and inform Brighton Fringe of any tax to be paid out of ticket settlements. Withholding this information and failure to complete the forms will mean an automatic 20% deduction in settlement that will then be paid to FEU by Brighton Fringe on that participant’s behalf. If your application to the HMRC arrives late and it turns out you are not liable to pay FEU tax you will need to contact the HMRC directly to claim the funds back.
Disputes
Disputes between parties outside of Brighton Fringe shall not be arbitrated by Brighton Fringe Ltd. If a dispute arises between a Brighton Fringe participant and their venue or any other Brighton Fringe stakeholder, Brighton Fringe Ltd will arbitrate. You should contact us as soon as possible so we can help to resolve the issue quickly.
Complaints procedure
To report any complaints, please email [javascript protected email address], call us on 01273 764907 or write to us at Brighton Fringe, 21-22 Pier Werks, Brighton BN1 1EL. Please see brightonfringe.org/policies/ for full complaints procedure.
Completion of payment for registration indicates your acceptance of the Terms and Conditions above.