If you are running a ticketed event, you will be emailed details to log in and check your ticket sales once tickets have gone on sale. The email will include:
- Your User Name
This is an automatically allocated Box Office ID consisting of three letters and three numbers. This cannot be changed.
- Your Password
This will be the email address of the person that registered your event, or the email address of the person you nominated to check Box Office sales. This can be changed by contacting us, but it must still be an email address.
Please read our detailed guide below, which runs through how to use the reporting module, and every aspect of checking your ticket sales.
If your event was registered by your venue then it is likely it will be the specific Box Office contact nominated by you who will have access to Box Office Reports. This person should receive an email with login details to the email address provided.
If you have any questions about Box Office Reports please contact our Box Office team: firstname.lastname@example.org
PLEASE NOTE, if you are performing at the following venues then you will need to contact your venue directly about your Box Office Login, as they will all deal with reporting directly:
- The Old Market
- The Warren
- Sweet Venues
Log in to view ticket sales reports here
A Guide to Using your Box Office Login for Brighton Fringe Ticket Sales
This is a step by step guide to using your Box Office Login.
1) Introduction to Box Office Login:
- What does the box office log in allow me to do?
- How to Log In (Link, Username, Password, Login Page).
- Main Screen explanation
2) How to Use Reporting:
- Beginner: Summary
- Advanced: Define report (creating new reports); report types, specific dates and performances, saving report criteria.
- Advanced: Run report (running existing reports); one off reports, set up and run scheduled daily reports.
- Advanced: Schedule report (sending regular existing reports)
3) Holds management.
- Stop Sales (stop and re-sell, reports for stopped sales).
5) Fringe Box office contact details.
- Queries regarding Box Office Login.
- Changing Ticket allocations.
- Telephone and Counter sale queries.
- Box Office Queries.
- General Enquiries.
1) Introduction to your Box Office Login
What does the Box Office login allow me to do?
- Check your sales: Check the ticket sales for all your registered events, including concessions.
- Check ticket buyer details: A detailed seat listing report will include customer details, number of tickets purchased at full price and concession price, customer reference number and customer postcode.
- Stop sales for a performance: Enables you to stop sales and bring back tickets so they’re available to sell on the door.
- Analyse Customers: Research the geographical location (by postcode) of your customers and access e-mail addresses.
- Download and print ticket sale reports: A printable report for all tickets sold (total sales, sales summaries), event ticket sales (tickets sold per event) and full sales breakdown (includes all concession prices on an event by event basis).
How to log in
You should have received an email with your login details and the link given below. These are sent out from late February to early March. Please e-mail email@example.com from the e-mail you used for registration if you have not received them by then.
The email included:
- The Box Office Login Link: http://reports.via.red61.com/bff/reports/.
- Your User Name: An allocated Box Office ID – which consists of three letters and three numbers.
- Your Password: This is the email address of the person that registered your event. This can be changed to a more memorable password by contacting us, but it must still be an e-mail address.
The venue registered my event: If your event was registered by the venue then the Event contact should be enabled to access reports on your event ticket sales. They should have received an e-mail with login details, but if not, or if you are not sure about this, then please contact Brighton Fringe Box Office.
Login Page: It’s a good idea to save the link onto your web browser. Here it is again: http://reports.via.red61.com/bff/reports/
Once opened, you will come to this page where you enter your login details:
Main Screen explanation
In the ‘Main’ screen you have, on the left, a list of actions (see below for details) and a welcome note from VIA.
- Main: Will always bring you back to this screen
- Run Report: Allows you to run an existing or a previously created report
- Define Report: Allows you to define and create a report from scratch
- Schedule Report: Allows you to send a regular e-mail containing a report straight to a chosen email address
- Holds Management: Allows you to stop sales for a particular event and performance *(this may not appear until late April)*
- Log Off: Allows you to exit from the Box Office login
2) How to Use Reporting
Because we know not everyone is used to creating and using reports, and does not necessarily have time to learn, we have created some basic reports that cover most of your needs, particularly if you are only running one event per day, or do not need complex sales details.
These are available from the Run Report option on the left and are called:
- Total Sales: This will give you a complete list of all your performances and sales, on every date, throughout the sales period to date
- Total Sales Breakdown: This will give you a breakdown by ticket type of all your sales throughout the sales period to date
- Total Sales Summary: This will give you the top-line summary of tickets sold throughout the sales period to date
- Stop Sales Report: This will tell you how many tickets you have left unsold and can therefore now sell on the door.*
*You will need to have stopped sales first in Holds Management for the report to show you this - Holds Management does not appear until April.
The only other report you need is:
- Customer by Promoter: This will give you a list of customers, booking ref/ID and transaction reference numbers, full ticket purchase details, along with their customer number and post code for identification purchases. You should print off one of these reports for each performance and use it to verify all customers on the door who do not have a printed Brighton Fringe ticket, including those who have an e-ticket only.
To create this report go to ‘Define Report’. This will bring up a drop-down menu of the various reports available. You then need to select ‘Customer by Promoter’, which will bring up a list of all the shows you have registered. Simply select you show/performance you want the listing for and click on ‘Generate Report’.
If you are responsible for multiple daily events and/or need more complicated sales reporting, then read on…